Refunds must be requested by sending an email through our online contact form HERE to be eligible for consideration.  Requests received by any other method including direct email or a private phone conversation cannot be considered or processed.

Any print media design project refunds may only be considered if the project never met production.  Once the project has been printed or submitted for print to a printing company there will be no refunds.  You may request a refund only in the event that you were unhappy with the product and never approved of the submission.  A 20% fee will be charged to cover the cost of produced work and payment processing fees.

Our policy lasts 15 days.  If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your design item must be unused.

Down-loadable software products are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase to our email.

There are certain situations where only partial refunds are granted: (if applicable)

 * Any item that is not in its original resolution, or is missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Info@mjedesigns.org.

Sale items (if applicable)

Only regular priced items may be refunded.

Exchanges (if applicable)

We replace designs if they are not designed correctly or missing information.  If you need to exchange or make corrections, for the same item, send us an email at Info@mjedesigns.org.

You will be responsible for paying for your own shipping costs for shipping your item.  If we need to Ship and item, the Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on the Time Zone you reside in, the time may vary for your exchanged product to reach you.